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LifeMine Therapeutics, Inc.
Cambridge, Massachusetts, United States
2 days ago
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1 - 23 Results of 23
Member Company
LifeMine Therapeutics, Inc.
Cambridge, Massachusetts, United States
2 days ago

Description

Company Description

LifeMine Therapeutics, Inc. is the first biotechnology company exploiting the unique ability of fungi to produce powerful drugs optimized through billions of years of evolution and deploying these molecules for the treatment of intractable human diseases via novel biological mechanisms. The company is using a genome mining and recombinant overexpression approach to mount a massive search for novel drugs through the fungal biosphere.  With operations in Cambridge and Gloucester, Massachusetts, LifeMine brings a unique approach to its revolutionary scientific and medical mission. 

Job Summary

LifeMine Therapeutics is searching for an IT Support Technician to provide frontline support to end users on hardware, software, operating systems, networking, and data issues. The ideal candidate will have outstanding communication and interpersonal skills and the ability to provide superior service and support. The Support Technician will work closely with the IT Director and the Research Informatics team.

Job Responsibilities

  • New hire setup, computer refresh deployments, and Zoom meeting support.
  • Setup, configure, troubleshoot and maintain lab instrument computers, printers, and scanners.
  • Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems.
  • Protect data, software, and hardware by coordinating, planning and implementing system security measures such as AV, backups, and patching.
  • Troubleshoot and repair of OS level issues, MS Office products (OneDrive and SharePoint), and hardware issues.
  • Manage computer part replacements, Windows/Mac devices, system imaging, data wiping, asset control, and detailed ticket documentation.
  • Accurately record and update incidents in our Jira Service Desk.


Requirements

  • 1-3 years of hands-on experience with IT desk side support.
  • Excellent MacOS, Windows 7/10 and Microsoft Office Suite troubleshooting skills.
  • Exceptional attention to detail, customer service skills, multi-tasking skills, and documentation skills.
  • Solid experience with ITSM tools and knowledgebase article creation and management.
  • Good interpersonal, verbal and written communication skills.
  • High energy level and a positive outlook coupled with the requisite “can do” attitude and a willingness to do what it takes to achieve personal and organizational goals and overcome obstacles.
  • Willingness to think outside of the box and adapt standard methodologies to our small, but growing environment.
  • Comfortable in a fast-paced, small company environment.
  • BS in Computer Science, Engineering, Information Systems or similar field.

Job Information

  • Job ID: 57587009
  • Location:
    Cambridge, Massachusetts, United States
  • Position Title: IT Support Technician
  • Company Name: LifeMine Therapeutics, Inc.
  • Job Function: Information Technology
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 1-2 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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